For nail salons and spas

Every chair, every booking, live on one floor plan

See who is in which chair right now, book without clashes, check out with tips for each technician, and see which customers come back. One system that carries your salon's brand.

Get in touch to discuss

pos-service.alphabits.team/admin/pos/floor
The live floor plan: chairs, nail tables and VIP rooms coloured by state, with the customer and technician on each
Demo data
In service
3
Booked within 30 min
2
Waiting to pay
2
Is this you
Who it's for

Built for salons that have outgrown the booking notebook

branches
1–5
chairs, tables and rooms
6+
technicians on shift
5+
chat channels taking bookings
4

Several branches

  • One customer list across every branch
  • A floor plan and a schedule per branch
  • Numbers per branch or all together

A full service menu

  • Nails, pedicure, facials, massage
  • A price and a length for each service
  • Retail products sold on the same bill
Priorities
Where to start

Which step costs your team the most? Start there.

Rate each step. The ones that hurt most go first in your rollout.

Bring your ratings to the workshop. They set the order of the rollout.

Floor plan
The front desk's view

The whole salon on one live map

pos-service.alphabits.team/admin/pos/floor
The live floor plan: chairs, nail tables and VIP rooms coloured by state, with the customer and technician on each
  1. Free

    Ready for the next walk-in

  2. Booked soon

    An appointment starts within 30 minutes

  3. In service

    Customer, technician and finish time on the chair

  4. Needs checkout

    Done, with the amount waiting to be paid

  5. Live

    Changes as it happens, on every screen; tap a chair to seat, start or check out

  6. Editor

    Draw your own chairs, tables, rooms, door and counter

  7. Replay

    Scrub through a day and watch each visit go from door to chair to checkout

  8. Per branch

    One plan for each location, a tap to switch

Schedule
Bookings

Chairs and rooms against the clock, bookings that never clash

pos-service.alphabits.team/pos/schedule
The schedule: appointments on each chair and room through the day, and the booking form
  1. By resource or by technician

    The day per chair and room, or per member of staff

  2. Book in seconds

    Phone number, services, technician, start time

  3. No double booking

    A chair or a technician can't be booked twice for the same time

  4. Moves and no-shows

    Reschedule, mark arrived, no-show or cancelled

Checkout
From chair to paid

From booked to paid, every step on record

  1. 01Booked

    From the schedule, a call or a chat

  2. 02Arrived, in service

    One tap when the customer sits down

  3. 03Done

    The chair turns to needs checkout

  4. 04Paid

    A sale with a line per technician, tips included

pos-service.alphabits.team/admin/pos/invoices
The sales invoices with each visit's customer, technician, total and status
Visit status in the system
BookedArrivedIn serviceDonePaidNo-show
Intake
Messages

Zalo, Facebook, web chat: one shared inbox

pos-service.alphabits.team/crm/inbox
The shared inbox with a booking request coming in over Zalo
  1. Every channel in one place

    Zalo OA, Messenger, Telegram and chat on your website

  2. Saved replies

    Prices, opening hours and free slots without retyping them

  3. One click to a lead

    Note the service they want and when

  4. Clear ownership

    Who answers, how urgent it is, when the reply is due

Enquiries
Enquiries and packages

Every enquiry has an owner, no booking left hanging

pos-service.alphabits.team/crm
The enquiry pipeline as a board of lead cards in stages
Automations included
When a new lead arrivesSend the price listAssign a consultantSet a reply deadline
  1. Clear stages

    New, contacted, qualified, consulting, won

  2. Know where they come from

    Zalo OA, Instagram, Facebook, website chat, walk-ins

  3. See revenue coming

    Expected value for each column

Customer journey
From first visit to regular

See who comes back and who is overdue a visit

pos-service.alphabits.team/admin/pos/journey
The customer journey: customers by tier, the share moving up each step, and monthly cohort retention
  1. Five tiers, one flow

    How many go from a first visit to returning, regular and loyal, and the share that makes each step

  2. Monthly cohorts

    Of the customers who first came in a month, how many came back in each month after

  3. The lapsed list

    Who hasn't been back in 30 days, when a fill is usually due every three or four weeks

  4. Win them back

    A group email to one tier at one branch

Operations
For the owner

Owners see the numbers, technicians see their own day

pos-service.alphabits.team/admin/pos
The sales overview with daily sales by service category, best sellers and low stock
Sales by the day

Revenue by service category, best sellers and low stock, over 7, 30 or 90 days

pos-service.alphabits.team/admin/staff
The staff list with admins, a consultant, a cashier and technicians
Roles per task

Admin, consultant, cashier and technician; technicians see their own appointments

Scope
What you get

What's ready today, what we build for your salon

Built inReady to use
  • Schedule by chair, room and technician
  • Live floor plan, editor and replay
  • Checkout with staff lines and tips
  • Customer tiers and monthly cohorts
  • Multi-channel inbox
  • Enquiry pipeline and automations
  • Promotions and discount report
  • Roles and permissions
ConfiguredFor your salon
  • Your services, prices and lengths
  • Your branches, floor plans and staff
  • Saved replies and message templates
  • Your promotions
  • Your domain and brand

Done with your team during the rollout.

Built on requestAgreed after the survey
  • Online booking for customers
  • Zalo ZNS booking reminders
  • Technician commission rules
  • Prepaid packages and memberships
  • Loyalty points
  • E-invoices

The last column is an example. Your answers to the survey decide what goes in it.

Ownership
Infrastructure

Your system, your data

book.your-salon.comExample domain
The floor plan running under a salon's own domain
  1. Your domain and brand

    Staff and customers see your salon, never the vendor

  2. 100% of the data is yours

    It runs on your own cloud and you keep full control

  3. No per-chair fees

    A fixed software cost, however many chairs and branches you add

  4. 400+ automated tests

    They ship with the system and keep it stable as features are added

Rollout
Rollout plan

One step at a time, starting where it hurts most

Illustrative, set at the workshop
First phaseMonths 1–2

Schedule and floor

  • Services, branches, staff
  • Schedule and floor plan
  • Checkout with tips
Middle phaseMonths 3–4

Customers and messages

  • Inbox and enquiry pipeline
  • Tiers and monthly cohorts
  • Promotions
ExpansionMonths 5–12

Whatever your salon needs

  • Online booking, Zalo ZNS reminders
  • Commission rules, packages
  • E-invoices

The order of the phases follows the ratings from your self-check.

Next steps
Investment and timeline

Clear costs, starting with a survey

Setup fee

Service menu and data import, floor plans, training your team

Quoted to your scope
Monthly running fee

Fixed, never charged per chair or per booking

Quoted to your scope
Extra development

Per item, agreed after the workshop

Quoted to your scope

A detailed quote follows once the first phase is agreed.

Next steps
  1. You fill in the survey

    The owner answers first, step by step

  2. Workshop with Alpha Bits

    Walk through the demo and rate the priorities

  3. Agree the first phase

    With a quote and a rollout timeline

  4. Start the rollout

    Setup, data import, staff training

Get in touch to discuss

Alpha Bits Spa · pos-service.alphabits.team · Made by Alpha Bits